Customer service training
I can provide any one of or a mix of the following customer service training services:
| Bespoke customer service training workshops |
- 1 day customer service training session - (includes some pre-work time) Interactive training session - 'What makes Great Customer Service'
- A series of customer service training sessions - same as above but tailored to individual teams, employee levels, etc.
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| Ad-hoc presentations / public speaking |
- Executive / Management Away Days - presentations / interactive sessions 'An introduction to Great Customer Experience'
- Team meetings / Team Away Days - presentations / interactive sessions 'An introduction to Great Customer Experience'
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| Customer satisfaction / Customer loyalty surveys |
- Build an in-house survey to measure customer transactional and emotional satisfaction through online, phone, written or face to face survey methods
- Help organise / run focus groups, mystery shopping, etc.
- Or, help you work with a third party provider / external research company to obtain customer satisfaction information
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| Customer journey / Moment mapping: |
- Run sessions with team to map customer's journey - identify gaps in service, help teams understand who their customers are, what service they provide and how successful it is and decide on what and when to make changes - empower and involve your employees
- Either present findings and hand over to internal team for follow up
- Or, Help teams put in place action plans and tools through which to monitor their success
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Next steps: