Customer experience services and training
The full service I am able to provide follows the below process. I would expect this process to take a minimum of 6 months (working 2-3 days a week) depending on the size of the organisation:
- Identify the customer's expectations, wants and needs
- Pinpoint where the gaps were in actual customer service delivery
- Implement action plans to improve the customer experience
The results were significant and if you've seen the latest Aviva rebrand adverts you'll recognise the customer advocacy work driving the vision of how the company will treat its customers.
Next steps: